You have the right to withdraw from the purchase contract, without having to announce the reason, within fourteen (14) calendar days after the products have been delivered to you. This suggests that you will have to make your decision clear to our business before the end of the 14th day as stated above. You may actually withdraw from the purchase contract, the following requirements should be met: the product should be in its original, never-used-in-any-way perfect condition, come in its original not damaged packaging including all of its original components. Make sure you fill in the Unjustifiable Withdrawal Form you will find here or at the footer of our Site’s homepage and include it in your package or send it via e-mail at [email protected] . It is essential that your package is accompanied by the original receipt or invoice of purchase.
You will be reimbursed with the full amount of your order, including the delivery charges and we will use exactly the same payment method that you have chosen during your initial order, within 14 calendar days from the day that your return will be received by us. If you choose to receive your refund in another way of that of the original charge, you will be responsible for any extra fees that may be come of that choice. You are free to choose the return delivery company since you will be charged with the expenses.
*Our business reserves the right to dismiss the withdrawal if one or more of the above requirements are not met.
Exchanges / Returns
You can return any item within 30 days of receiving your original order. In order your return to be accepted, the product should be in its original, never-used-in-any-way perfect condition, come in its original not damaged packaging including all of its original components, accompanied by the original invoice, receipt of purchase or the gift receipt. Make sure you fill in the return note (find it here or at our Site’s homepage footer) and enclose it in the package or send it via email in [email protected]acraft.com. All returns must be addressed to:
63, Syntagmatarchou Anifadi St.
163 41, Ilioupolis
You may change a purchased product because it was a mistaken delivery or defective product or just because you have changed your mind.
In case of changing your opinion, after we receive back the product you bought in the first place in its original never-used-in-any-way perfect condition, in its original not damaged packaging including all of its original components, accompanied by the original invoice, receipt of purchase or the gift receipt, you will be getting a discount coupon to use it in your next order equal to the price of the item you returned. The coupon will be valid for one (1) year. Any delivery charges coming up during this whole procedure, are your responsibility.
In the case receiving the wrong product, after we get back this product in never-used-in-any-way perfect condition, in its original not damaged packaging including all of its original components, accompanied by the original invoice, receipt of purchase or the gift receipt, we’ll send out the right one as soon as possible. The delivery costs will be all ours, thus we will indicate to you the courier service company.
In any case you are free to contact us within the suggested at our site’s hours in phone number +30.697.0092.193 and via email in [email protected]
Repairs / Service
If you discover there is a reasonless – not caused by wrong use – flaw in your purchased product, within 30 days from delivery, we are willing to replace it or repair it (if the repair’s cost is not disproportionate). In that case you fill in the return note (you will find one enclosed in your package or in our site’s footage) and after we contact we decide together on what you wish. You will get a coupon equal to the product’s value and you will be able to use it buying something else from our e-shop. If the specific product is out of stock, you will inform you about the delivery time (maximum period of 10 business days). You will not be charged with extra delivery expenses.
In case you ow a product for a long time and it needs to be repaired then contact us in order to estimate the damage and see whether it can be fixed. We will keep you informed about the cost and after you are agreed, you can send it to us. We will resend it repaired after we receive the payment including the delivery costs.
It is essential that you follow all of our instructions in order to keep your jewelry pieces in good condition for a long time. We provide you one (1) free plating for every jewelry you buy from us. Follow the suggested guidelines and contact us in +30.697.0092.193 or at [email protected]. Please note that you will be charged with any delivery costs.